Hello,

Please check server requirements in the documentation.pdf

Your server error logs would have the details for the error, please let me know error details so that I can suggest.

If you need to enable app logs, you can change the log_threshold to 1 in app/config/config.php and then visit the error page again. Lastly check the latest error log file in the app/logs/ folder.

Thank you

I tried everything, please do not work please help

I sent my files, please give detailed information about what I need to do

App/config.php

<?php

defined('BASEPATH') or exit('No direct script access allowed');

/*
|--------------------------------------------------------------------------

Base Site URL
URL to your CodeIgniter root. Typically this will be your base URL,
WITH a trailing slash:
http://example.com/
If this is not set then CodeIgniter will try guess the protocol, domain
and path to your installation. However, you should always configure this
explicitly and never rely on auto-guessing, especially in production
environments.

*/
$config['base_url'] = 'http://shop.istanbul-juwelier.de/';

/*
|--------------------------------------------------------------------------

Index File
Typically this will be your index.php file, unless you've renamed it to
something else. If you are using mod_rewrite to remove the page set this
variable so that it is blank.

*/
$config['index_page'] = '';

/*
|--------------------------------------------------------------------------

URI PROTOCOL
This item determines which server global should be used to retrieve the
URI string. The default setting of 'REQUEST_URI' works for most servers.
If your links do not seem to work, try one of the other delicious flavors:
'REQUEST_URI' Uses $_SERVER['REQUEST_URI']
'QUERY_STRING' Uses $_SERVER['QUERY_STRING']
'PATH_INFO' Uses $_SERVER['PATH_INFO']
WARNING: If you set this to 'PATH_INFO', URIs will always be URL-decoded!

*/
$config['uri_protocol'] = 'REQUEST_URI';

/*
|--------------------------------------------------------------------------

URL suffix
This option allows you to add a suffix to all URLs generated by CodeIgniter.
For more information please see the user guide:
http://codeigniter.com/user_guide/general/urls.html

*/

$config['url_suffix'] = '';

/*
|--------------------------------------------------------------------------

Default Language
This determines which set of language files should be used. Make sure
there is an available translation if you intend to use something other
than english.

*/
$config['language'] = 'english';

/*
|--------------------------------------------------------------------------

Default Character Set
This determines which character set is used by default in various methods
that require a character set to be provided.
See http://php.net/htmlspecialchars for a list of supported charsets.

*/
$config['charset'] = 'UTF-8';

/*
|--------------------------------------------------------------------------

Enable/Disable System Hooks
If you would like to use the 'hooks' feature you must enable it by
setting this variable to TRUE (boolean). See the user guide for details.

*/
$config['enable_hooks'] = true;

/*
|--------------------------------------------------------------------------

Class Extension Prefix
This item allows you to set the filename/classname prefix when extending
native libraries. For more information please see the user guide:
http://codeigniter.com/user_guide/general/core_classes.html
http://codeigniter.com/user_guide/general/creating_libraries.html

*/
$config['subclass_prefix'] = 'MY_';

/*
|--------------------------------------------------------------------------

Composer auto-loading
Enabling this setting will tell CodeIgniter to look for a Composer
package auto-loader script in application/vendor/autoload.php.
$config['composer_autoload'] = TRUE;
Or if you have your vendor/ directory located somewhere else, you
can opt to set a specific path as well:
$config['composer_autoload'] = '/path/to/vendor/autoload.php';
For more information about Composer, please visit http://getcomposer.org/
Note: This will NOT disable or override the CodeIgniter-specific
autoloading (application/config/autoload.php)

*/
$config['composer_autoload'] = FCPATH . 'vendor/autoload.php';

/*
|--------------------------------------------------------------------------

Allowed URL Characters
This lets you specify which characters are permitted within your URLs.
When someone tries to submit a URL with disallowed characters they will
get a warning message.
As a security measure you are STRONGLY encouraged to restrict URLs to
as few characters as possible. By default only these are allowed: a-z 0-9~%.:_-
Leave blank to allow all characters -- but only if you are insane.
The configured value is actually a regular expression character group
and it will be executed as: ! preg_match('/^[<permitted_uri_chars>]+$/i
DO NOT CHANGE THIS UNLESS YOU FULLY UNDERSTAND THE REPERCUSSIONS!!

*/
$config['permitted_uri_chars'] = 'a-z 0-9~%.:_-';

/*
|--------------------------------------------------------------------------

Enable Query Strings
By default CodeIgniter uses search-engine friendly segment based URLs:
example.com/who/what/where/
By default CodeIgniter enables access to the $_GET array. If for some
reason you would like to disable it, set 'allow_get_array' to FALSE.
You can optionally enable standard query string based URLs:
example.com?who=me&what=something&where=here
Options are: TRUE or FALSE (boolean)
The other items let you set the query string 'words' that will
invoke your controllers and its functions:
example.com/index.php?c=controller&m=function
Please note that some of the helpers won't work as expected when
this feature is enabled, since CodeIgniter is designed primarily to
use segment based URLs.

*/
$config['allow_get_array'] = true;
$config['enable_query_strings'] = false;
$config['controller_trigger'] = 'c';
$config['function_trigger'] = 'm';
$config['directory_trigger'] = 'd';

/*
|--------------------------------------------------------------------------

Error Logging Threshold
If you have enabled error logging, you can set an error threshold to
determine what gets logged. Threshold options are:
You can enable error logging by setting a threshold over zero. The
threshold determines what gets logged. Threshold options are:
0 = Disables logging, Error logging TURNED OFF
1 = Error Messages (including PHP errors)
2 = Debug Messages
3 = Informational Messages
4 = All Messages
You can also pass an array with threshold levels to show individual error types
array(2) = Debug Messages, without Error Messages
For a live site you'll usually only enable Errors (1) to be logged otherwise
your log files will fill up very fast.

*/
$config['log_threshold'] = 0;

/*
|--------------------------------------------------------------------------

Error Logging Directory Path
Leave this BLANK unless you would like to set something other than the default
application/logs/ directory. Use a full server path with trailing slash.

*/
$config['log_path'] = '';

/*
|--------------------------------------------------------------------------

Log File Extension
The default filename extension for log files. The default 'php' allows for
protecting the log files via basic scripting, when they are to be stored
under a publicly accessible directory.
Note: Leaving it blank will default to 'php'.

*/
$config['log_file_extension'] = '';

/*
|--------------------------------------------------------------------------

Log File Permissions
The file system permissions to be applied on newly created log files.
IMPORTANT: This MUST be an integer (no quotes) and you MUST use octal
integer notation (i.e. 0700, 0644, etc.)

*/
$config['log_file_permissions'] = 0644;

/*
|--------------------------------------------------------------------------

Date Format for Logs
Each item that is logged has an associated date. You can use PHP date
codes to set your own date formatting

*/
$config['log_date_format'] = 'Y-m-d H:i:s';

/*
|--------------------------------------------------------------------------

Error Views Directory Path
Leave this BLANK unless you would like to set something other than the default
application/views/errors/ directory. Use a full server path with trailing slash.

*/
$config['error_views_path'] = '';

/*
|--------------------------------------------------------------------------

Cache Directory Path
Leave this BLANK unless you would like to set something other than the default
application/cache/ directory. Use a full server path with trailing slash.

*/
$config['cache_path'] = '';

/*
|--------------------------------------------------------------------------

Cache Include Query String
Set this to TRUE if you want to use different cache files depending on the
URL query string. Please be aware this might result in numerous cache files.

*/
$config['cache_query_string'] = false;

/*
|--------------------------------------------------------------------------

Encryption Key
If you use the Encryption class, you must set an encryption key.
See the user guide for more info.
http://codeigniter.com/user_guide/libraries/encryption.html

*/
$config['encryption_key'] = 'hvszotfJOc3gVeySb0kLUwXiMRln8jGPW7NYT';

/*
|--------------------------------------------------------------------------

Session Variables
'sess_driver'
The storage driver to use: files, database, redis, memcached
'sess_cookie_name'
The session cookie name, must contain only [0-9a-z_-] characters
'sess_expiration'
The number of SECONDS you want the session to last.
Setting to 0 (zero) means expire when the browser is closed.
'sess_save_path'
The location to save sessions to, driver dependant.
For the 'files' driver, it's a path to a writable directory.
WARNING: Only absolute paths are supported!
For the 'database' driver, it's a table name.
Please read up the manual for the format with other session drivers.
IMPORTANT: You are REQUIRED to set a valid save path!
'sess_match_ip'
Whether to match the user's IP address when reading the session data.
'sess_time_to_update'
How many seconds between CI regenerating the session ID.
'sess_regenerate_destroy'
Whether to destroy session data associated with the old session ID
when auto-regenerating the session ID. When set to FALSE, the data
will be later deleted by the garbage collector.
Other session cookie settings are shared with the rest of the application,
except for 'cookie_prefix' and 'cookie_httponly', which are ignored here.

*/
$config['sess_driver'] = 'database';
$config['sess_cookie_name'] = 'sess';
$config['sess_expiration'] = 7200;
$config['sess_save_path'] = 'sessions';
$config['sess_match_ip'] = false;
$config['sess_time_to_update'] = 300;
$config['sess_regenerate_destroy'] = false;

/*
|--------------------------------------------------------------------------

Cookie Related Variables
'cookie_prefix' = Set a cookie name prefix if you need to avoid collisions
'cookie_domain' = Set to .your-domain.com for site-wide cookies
'cookie_path' = Typically will be a forward slash
'cookie_secure' = Cookie will only be set if a secure HTTPS connection exists.
'cookie_httponly' = Cookie will only be accessible via HTTP(S) (no javascript)
Note: These settings (with the exception of 'cookie_prefix' and
'cookie_httponly') will also affect sessions.

*/
$config['cookie_prefix'] = 'sma_';
$config['cookie_domain'] = '';
$config['cookie_path'] = '/';
$config['cookie_secure'] = false;
$config['cookie_httponly'] = false;

/*
|--------------------------------------------------------------------------

Standardize newlines
Determines whether to standardize newline characters in input data,
meaning to replace \r\n, \r, \n occurences with the PHP_EOL value.
This is particularly useful for portability between UNIX-based OSes,
(usually \n) and Windows (\r\n).

*/
$config['standardize_newlines'] = false;

/*
|--------------------------------------------------------------------------

Global XSS Filtering
Determines whether the XSS filter is always active when GET, POST or
COOKIE data is encountered
WARNING: This feature is DEPRECATED and currently available only
for backwards compatibility purposes!

*/
$config['global_xss_filtering'] = true;

/*
|--------------------------------------------------------------------------

Cross Site Request Forgery
Enables a CSRF cookie token to be set. When set to TRUE, token will be
checked on a submitted form. If you are accepting user data, it is strongly
recommended CSRF protection be enabled.
'csrf_token_name' = The token name
'csrf_cookie_name' = The cookie name
'csrf_expire' = The number in seconds the token should expire.
'csrf_regenerate' = Regenerate token on every submission
'csrf_exclude_uris' = Array of URIs which ignore CSRF checks

*/
$config['csrf_protection'] = true;
$config['csrf_token_name'] = 'token';
$config['csrf_cookie_name'] = 'token_cookie';
$config['csrf_expire'] = 7200;
$config['csrf_regenerate'] = false;
$config['csrf_exclude_uris'] = ['payments/paypalipn', 'payments/skrillipn', 'welcome/image_upload'];

/*
|--------------------------------------------------------------------------

Output Compression
Enables Gzip output compression for faster page loads. When enabled,
the output class will test whether your server supports Gzip.
Even if it does, however, not all browsers support compression
so enable only if you are reasonably sure your visitors can handle it.
Only used if zlib.output_compression is turned off in your php.ini.
Please do not use it together with httpd-level output compression.
VERY IMPORTANT: If you are getting a blank page when compression is enabled it
means you are prematurely outputting something to your browser. It could
even be a line of whitespace at the end of one of your scripts. For
compression to work, nothing can be sent before the output buffer is called
by the output class. Do not 'echo' any values with compression enabled.

*/
$config['compress_output'] = false;

/*
|--------------------------------------------------------------------------

Master Time Reference
Options are 'local' or any PHP supported timezone. This preference tells
the system whether to use your server's local time as the master 'now'
reference, or convert it to the configured one timezone. See the 'date
helper' page of the user guide for information regarding date handling.

*/
$config['time_reference'] = 'local';

/*
|--------------------------------------------------------------------------

Rewrite PHP Short Tags
If your PHP installation does not have short tag support enabled CI
can rewrite the tags on-the-fly, enabling you to utilize that syntax
in your view files. Options are TRUE or FALSE (boolean)

*/
$config['rewrite_short_tags'] = true;

/*
|--------------------------------------------------------------------------

Reverse Proxy IPs
If your server is behind a reverse proxy, you must whitelist the proxy
IP addresses from which CodeIgniter should trust headers such as
HTTP_X_FORWARDED_FOR and HTTP_CLIENT_IP in order to properly identify
the visitor's IP address.
You can use both an array or a comma-separated list of proxy addresses,
as well as specifying whole subnets. Here are a few examples:
Comma-separated: '10.0.1.200,192.168.5.0/24'
Array: array('10.0.1.200', '192.168.5.0/24')

*/
$config['proxy_ips'] = '';

/*
|--------------------------------------------------------------------------

Autoload Custom Controllers

*/
spl_autoload_extensions('.php');
spl_autoload_register(function ($class) {
if (substr($class, 0, 3) !== 'CI_') {
if (file_exists($file = APPPATH . 'core/' . $class . '.php')) {
require $file;
}
}
});

---

log

Log

<?php defined('BASEPATH') OR exit('No direct script access allowed'); ?>

ERROR - 2020-07-30 09:59:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/2002): No such file or directory /homepages/17/d805481505/htdocs/shop/system/database/drivers/mysqli/mysqli_driver.php 203
ERROR - 2020-07-30 09:59:42 --> Unable to connect to the database
ERROR - 2020-07-30 09:59:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/2002): No such file or directory /homepages/17/d805481505/htdocs/shop/system/database/drivers/mysqli/mysqli_driver.php 203
ERROR - 2020-07-30 09:59:42 --> Severity: Warning --> session_start(): Failed to initialize storage module: user (path: /tmp/.priv) /homepages/17/d805481505/htdocs/shop/system/libraries/Session/Session.php 143
ERROR - 2020-07-30 09:59:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/2002): No such file or directory /homepages/17/d805481505/htdocs/shop/system/database/drivers/mysqli/mysqli_driver.php 203
ERROR - 2020-07-30 09:59:42 --> Unable to connect to the database
ERROR - 2020-07-30 09:59:42 --> Query error: No such file or directory - Invalid query: SET SESSION sql_mode = ""
ERROR - 2020-07-30 09:59:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/2002): No such file or directory /homepages/17/d805481505/htdocs/shop/system/database/drivers/mysqli/mysqli_driver.php 203
ERROR - 2020-07-30 09:59:42 --> Unable to connect to the database
ERROR - 2020-07-30 09:59:42 --> Query error: No such file or directory - Invalid query: SELECT *
FROM sma_settings
ERROR - 2020-07-30 09:59:42 --> Severity: error --> Exception: Call to a member function num_rows() on bool /homepages/17/d805481505/htdocs/shop/app/models/Site.php 285
ERROR - 2020-07-30 10:07:28 --> Severity: Warning --> mysqli::real_connect(): (HY000/2002): No such file or directory /homepages/17/d805481505/htdocs/shop/system/database/drivers/mysqli/mysqli_driver.php 203
ERROR - 2020-07-30 10:07:28 --> Unable to connect to the database
ERROR - 2020-07-30 10:07:28 --> Severity: Warning --> mysqli::real_connect(): (HY000/2002): No such file or directory /homepages/17/d805481505/htdocs/shop/system/database/drivers/mysqli/mysqli_driver.php 203
ERROR - 2020-07-30 10:07:28 --> Severity: Warning --> session_start(): Failed to initialize storage module: user (path: /tmp/.priv) /homepages/17/d805481505/htdocs/shop/system/libraries/Session/Session.php 143
ERROR - 2020-07-30 10:07:28 --> Severity: Warning --> mysqli::real_connect(): (HY000/2002): No such file or directory /homepages/17/d805481505/htdocs/shop/system/database/drivers/mysqli/mysqli_driver.php 203
ERROR - 2020-07-30 10:07:28 --> Unable to connect to the database
ERROR - 2020-07-30 10:07:28 --> Query error: No such file or directory - Invalid query: SET SESSION sql_mode = ""
ERROR - 2020-07-30 10:07:28 --> Severity: Warning --> mysqli::real_connect(): (HY000/2002): No such file or directory /homepages/17/d805481505/htdocs/shop/system/database/drivers/mysqli/mysqli_driver.php 203
ERROR - 2020-07-30 10:07:28 --> Unable to connect to the database
ERROR - 2020-07-30 10:07:28 --> Query error: No such file or directory - Invalid query: SELECT *
FROM sma_settings
ERROR - 2020-07-30 10:07:28 --> Severity: error --> Exception: Call to a member function num_rows() on bool /homepages/17/d805481505/htdocs/shop/app/models/Site.php 285
ERROR - 2020-07-30 10:20:48 --> Query error: Table 'dbs656397.sma_sessions' doesn't exist - Invalid query: SELECT data
FROM sma_sessions
WHERE id = 'f3f3e6a35b97168f21763934ead59a6636635cf1'
ERROR - 2020-07-30 10:20:48 --> Query error: Table 'dbs656397.sma_settings' doesn't exist - Invalid query: SELECT *
FROM sma_settings
ERROR - 2020-07-30 10:20:48 --> Severity: error --> Exception: Call to a member function num_rows() on bool /homepages/17/d805481505/htdocs/shop/app/models/Site.php 285
ERROR - 2020-07-30 10:20:48 --> Query error: Table 'dbs656397.sma_sessions' doesn't exist - Invalid query: INSERT INTO sma_sessions (id, ip_address, timestamp, data) VALUES ('f3f3e6a35b97168f21763934ead59a6636635cf1', '89.245.110.52', 1596100848, '__ci_last_regenerate|i:1596100848;')
ERROR - 2020-07-30 10:20:48 --> Severity: Warning --> session_write_close(): Failed to write session data using user defined save handler. (session.save_path: /tmp/.priv) Unknown 0

The error logs might be before installation. Please ask new question. This isn't bug but some issue with installation. Thank you

I bought 3 different services and I can't use any of them please check

http://shop.istanbul-juwelier.de/

I have white page after a successful install (passed all pre-checks), database has tables, I then found the .htaccess in the root folder and tried both rewrite options, any other suggestions?

http://shop.istanbul-juwelier.de/

links are not open

links are not open

please don't treat us like we are software

only error-free installation is done site is open but ic pages are not sure I'm sure a simple error just check it you will understand

Hello,

You have reported bug. It's not bug but server issue to me.

I have asked you to ask question so that you will have option to add private reply. You can't add private reply to bug report.

So please ask questions first and then add private reply with server details os that I can help you check. We can check your installation or server but that's paid server. If you want, you can request installation service too. There is option to open tickets under your user menu.

Thank you

you're just wasting time and money.
setup for more money