Hello,

Can you please check your server's php error logs and let me know the error details so that I can suggest.

You can try to enable app log by changing the log_threshold to 1 in the app/config/config.php and then try to print. Lastly check the latest error logs in the app/logs/ folder.

Thank you

I Already try to change the log_threshold but the issues still same, here i copy my latest app log for your reference, "ERROR - 2023-07-06 11:45:00 --> Could not find the language line "P822D"
ERROR - 2023-07-06 11:45:06 --> Severity: error --> Exception: implode(): Argument #1 ($pieces) must be of type array, string given C:\xampp\htdocs\pos\vendor\mike42\escpos-php\src\Mike42\Escpos\PrintConnectors\WindowsPrintConnector.php 170
ERROR - 2023-07-06 11:45:14 --> Failed to load image.
"

Here i attach my printer setting for your references,

Hello,

If you can print order that means the setup is fine but something wrong with receipt/bill print.

Please try to save settings and upload the logo before try again. Then check the logs for latest errors.

Thank you

this is the latest log " ERROR - 2023-07-06 13:30:53 --> Could not find the language line "P822D"
ERROR - 2023-07-06 13:35:26 --> Could not find the language line "P822D"
ERROR - 2023-07-06 13:37:29 --> Could not find the language line "P822D"
"

Hello,

There is no errors but just for language keys. Did it print or not? If still not and there is no error, please restart machine to try again. If still the same, then it will be difficult to debug, please try using trial version of POS Print Server to test.

Thank you

is there any services installation from you guys? because i think is hard for me to do it alone. or you have any guideline to setup the pos ?

i found the issue sir, its because of image on the receipt (simplepos). is there any option for me to not upload image in the store?

Hello,

You can edit the logo column of the settings table in your database.

Thank you