Hello,

Please share the log file from the POS Print Server.

Thank you

09:26:50 [INFO] Received print request: {"data":{"logo":"http://sma.test/assets/uploads/logos/logo1.png","printer":{"_id":"01HGZ76RBXTR99XDXGG5NJXTKA","channel":1,"codepage":"","command":"","density":"s24","encoding":"","font":"a","font_family":"Arial, sans-serif","font_size":28,"image_width":500,"mac_address":"","name":"Supermarket","network_ip":"","network_port":9100,"order":true,"pid":"","print_as":"text","printer_path":"Supermarket","printer_type":"usb","receipt":true,"serial_port":"","vid":"","width":42},"text":{"footer":"\nMerchant Copy\n","header":"\nBill\n\n","heading":"\nBill\n\n","info":"C: Walk-in Customer\nR: \nU: owner\nT: 19/04/2022 12:50\n\n","items":"#1 IT07 - Laptop\n 1 x 2,399.00 2,399.00\n","store_name":"Test Biller","totals":"Total 2,399.00\nGrand Total 2,399.00\n\nItems: 1 (1)\n"}},"type":"print-receipt"}
09:26:52 [ERROR] Logo fetch failed, "error sending request for url (http://sma.test/assets/uploads/logos/logo1.png): error trying to connect: dns error: No such host is known. (os error 11001)"
09:26:52 [INFO] Done 😃
09:37:35 [INFO] Received print request: {"data":{"footers":[null,null],"headers":[null,null],"heading":"AKO Group Ltd","info":[["Order Id",null],["Reference","0"],["Date","Dec 6, 2023"],["Created by","Fiston Ntare(Ako)"],["Created at","Invalid Date"],["Printed at","Dec 6, 2023, 12:37 PM"],["Customer","undefined"]],"items":[["feed",{"name":"54491472\nCocaCola","price":"1,200.00","qty":"1.00","subtotal":"1,200.00","type":"item"}]],"logo":"images/LdSBhnl2cqiEg8Mr0AhsFuoPLgD550mFCKsgyXXm.png","notice":"This copy of bill is not official receipt but only to get the payment.","store_details":{"name":"LAPA BAR"},"store_heading":"Location","table_headers":[{"label":"Name"},{"label":"Price"},{"label":"Qty"},{"label":"Subtotal"}],"totals":[{"label":"Payable Amount","value":"1,200.00"}],"type":"Bill"},"type":"print-json-bill"}
09:37:39 [INFO] Received print request: {"data":{"footers":null,"headers":null,"heading":"AKO Group Ltd","info":[["Order Id",null],["Reference","0"],["Date","Dec 6, 2023"],["Created by","Fiston Ntare(Ako)"],["Created at","Invalid Date"],["Printed at","Dec 6, 2023, 12:37 PM"]],"items":[["feed",{"name":"54491472\nCocaCola","price":"1,200.00","qty":"1.00","subtotal":"1,200.00","type":"item"}]],"logo":"images/LdSBhnl2cqiEg8Mr0AhsFuoPLgD550mFCKsgyXXm.png","notice":null,"store_details":{"name":"LAPA BAR"},"store_heading":"Location","table_headers":["Name","Qty"],"totals":null,"type":"Order"},"type":"print-json-order"}
09:38:07 [INFO] Received print request: {"data":{"footers":[null,null],"headers":[null,null],"heading":"AKO Group Ltd","info":[["Id","36a081c7-7a5e-4f99-b911-d68687ab34ed"],["Order Id",null],["Reference","SC/2023/12/39"],["Date","Dec 6, 2023"],["Created by","Fiston Ntare(Ako)"],["Created at","Dec 6, 2023, 12:38 PM"],["Printed at","Dec 6, 2023, 12:38 PM"],["Customer","Ako Group"]],"items":[["feed",{"name":"54491472\nCocaCola","price":"1,200.00","qty":"1.00","subtotal":"1,200.00","type":"item"}]],"logo":"images/LdSBhnl2cqiEg8Mr0AhsFuoPLgD550mFCKsgyXXm.png","notice":"","store_details":{"address":"GGM","country":"United Republic of Tanzania","email":"[email protected]","name":"LAPA BAR","phone":"0754675571","state":"Geita"},"store_heading":"Location","table_headers":[{"label":"Name"},{"label":"Price"},{"label":"Qty"},{"label":"Subtotal"}],"totals":[{"label":"Total","value":"1,200.00"},{"label":"Tax Amount","value":"0.00"},{"label":"Grand Total","value":"1,200.00"},{"label":"Paid","value":"1,200.00"},{"label":"Balance Due","value":"0.00"}],"type":"Receipt"},"type":"print-json-receipt"}
09:38:12 [INFO] Received print request: {"data":{"footers":[null,null],"headers":[null,null],"heading":"AKO Group Ltd","info":[["Id","36a081c7-7a5e-4f99-b911-d68687ab34ed"],["Order Id",null],["Reference","SC/2023/12/39"],["Date","Dec 6, 2023"],["Created by","Fiston Ntare(Ako)"],["Created at","Dec 6, 2023, 12:38 PM"],["Printed at","Dec 6, 2023, 12:38 PM"],["Customer","Ako Group"]],"items":[["feed",{"name":"54491472\nCocaCola","price":"1,200.00","qty":"1.00","subtotal":"1,200.00","type":"item"}]],"logo":"images/LdSBhnl2cqiEg8Mr0AhsFuoPLgD550mFCKsgyXXm.png","notice":"","store_details":{"address":"GGM","country":"United Republic of Tanzania","email":"[email protected]","name":"LAPA BAR","phone":"0754675571","state":"Geita"},"store_heading":"Location","table_headers":[{"label":"Name"},{"label":"Price"},{"label":"Qty"},{"label":"Subtotal"}],"totals":[{"label":"Total","value":"1,200.00"},{"label":"Tax Amount","value":"0.00"},{"label":"Grand Total","value":"1,200.00"},{"label":"Paid","value":"1,200.00"},{"label":"Balance Due","value":"0.00"}],"type":"Receipt"},"type":"print-json-receipt"}
09:38:34 [INFO] Received print request: {"data":{"footers":[null,null],"headers":[null,null],"heading":"AKO Group Ltd","info":[["Id","36a081c7-7a5e-4f99-b911-d68687ab34ed"],["Order Id",null],["Reference","SC/2023/12/39"],["Date","Dec 6, 2023"],["Created by","Fiston Ntare(Ako)"],["Created at","Dec 6, 2023, 12:38 PM"],["Printed at","Dec 6, 2023, 12:38 PM"],["Customer","Ako Group"]],"items":[["feed",{"name":"54491472\nCocaCola","price":"1,200.00","qty":"1.00","subtotal":"1,200.00","type":"item"}]],"logo":"images/LdSBhnl2cqiEg8Mr0AhsFuoPLgD550mFCKsgyXXm.png","notice":"","store_details":{"address":"GGM","country":"United Republic of Tanzania","email":"[email protected]","name":"LAPA BAR","phone":"0754675571","state":"Geita"},"store_heading":"Location","table_headers":[{"label":"Name"},{"label":"Price"},{"label":"Qty"},{"label":"Subtotal"}],"totals":[{"label":"Total","value":"1,200.00"},{"label":"Tax Amount","value":"0.00"},{"label":"Grand Total","value":"1,200.00"},{"label":"Paid","value":"1,200.00"},{"label":"Balance Due","value":"0.00"}],"type":"Receipt"},"type":"print-json-receipt"}
09:38:56 [INFO] Received print request: {"data":{"footers":null,"headers":null,"heading":"AKO Group Ltd","info":[["Order Id",null],["Reference","0"],["Date","Dec 6, 2023"],["Created by","Fiston Ntare(Ako)"],["Created at","Invalid Date"],["Printed at","Dec 6, 2023, 12:38 PM"]],"items":[["feed",{"name":"54491472\nCocaCola","price":"1,200.00","qty":"1.00","subtotal":"1,200.00","type":"item"}]],"logo":"images/LdSBhnl2cqiEg8Mr0AhsFuoPLgD550mFCKsgyXXm.png","notice":null,"store_details":{"name":"LAPA BAR"},"store_heading":"Location","table_headers":["Name","Qty"],"totals":null,"type":"Order"},"type":"print-json-order"}
09:39:01 [INFO] Received print request: {"data":{"logo":"http://sma.test/assets/uploads/logos/logo1.png","printer":{"_id":"01HGZ7W3VWPRMPQFXV4J4ZGR61","channel":1,"codepage":"","command":"","density":"s24","encoding":"","font":"a","font_family":"Arial, sans-serif","font_size":28,"image_width":500,"mac_address":"","name":"Supermarket","network_ip":"","network_port":9100,"order":true,"pid":"","print_as":"text","printer_path":"Supermarket","printer_type":"usb","receipt":true,"serial_port":"","vid":"","width":42},"text":{"footer":"\nMerchant Copy\n","header":"\nBill\n\n","heading":"\nBill\n\n","info":"C: Walk-in Customer\nR: \nU: owner\nT: 19/04/2022 12:50\n\n","items":"#1 IT07 - Laptop\n 1 x 2,399.00 2,399.00\n","store_name":"Test Biller","totals":"Total 2,399.00\nGrand Total 2,399.00\n\nItems: 1 (1)\n"}},"type":"print-receipt"}
09:39:01 [ERROR] Logo fetch failed, "error sending request for url (http://sma.test/assets/uploads/logos/logo1.png): error trying to connect: dns error: No such host is known. (os error 11001)"
09:39:01 [INFO] Done 😃

Please check

Hello,

I see that printer is unable to fetch the logo and throwing dns error. If the test prints out then there should be such issue with print by app 😦 Can you please use the shared name as network path like \\computerName\printerName

What version of POS Print Server have you installed? If it's not v4, then you can download it from here.

Thank you