Impossible To Install

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Impossible to install since files are missing, and to create a new installation request I must pay for the request (buying credits) and separately pay for the installation. I find this product a scam. Too bad because with the inventory I did very well.

Where can I request the refund of the money?

Question Resolved For: Simple Business Manager - Invoicing Solution 0 Votes 11 Answers 928 Views
Asked by Jonathan La Cruz 2 years ago

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Answered by Mian Saleem 2 years ago

Hello,

No file is missing, you have all the files.

If you want us to check, please let me know the server details in private reply.

If you want a refund, please confirm in reply so that I can proceed to issue a refund.

Thank you

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Answered by Selvedin Halilovic 2 years ago

I get this message when try to install

  • Root composer.json requires consoletvs/charts ^7.0, found consoletvs/charts[dev-main, 6.5.6] but these do not match your constraint and are therefore not installable. Make sure you either fix the constraint or avoid updating this package to keep the one present in the lock file (consoletvs/charts[7.2.0]).

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Answered by Mian Saleem 2 years ago

Selvedin Halilovic May I know your php version? Please ask a new question as I might need site/server access to check the issue. Thank you

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Answered by Selvedin Halilovic 2 years ago

When I start the station /public/install I only get a blue screen
PHP Version 7.4

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Answered by Mian Saleem 2 years ago

Selvedin Halilovic It should be /install not /public/install Please make sure that you have set the correct root path. It should be public folder in your download. This item can be used php7.4 or php8.0. Are you installing on live server or locally?

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Answered by Selvedin Halilovic 2 years ago

I am now on installation folder and I get this data when I put database data
SQL: unable to create tables, There is no active transaction

But app make table in my mysql database and then I get this message
SQL: unable to create tables, SQLSTATE[42S01]: Base table or view already exists: 1050 Table 'tec_users' already exists

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Answered by Selvedin Halilovic 2 years ago

My MYSQL version 5.7.34 it is live

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Answered by Mian Saleem 2 years ago

Selvedin Halilovic That means the first time some tables were created and some not. May I know your database version? SBM requires your database version to have json support so it should be MySQL5.7.10+ or MariaDB 10.2+ Thanks

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Answered by Mian Saleem 2 years ago

Selvedin Halilovic Please ask new questions and then let me know the server details in private reply. I will check. Thanks

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Answered by Selvedin Halilovic 2 years ago

I bought a product from you that has an error, i.e. it cannot be installed properly, and now you are asking me to pay you for that error of yours so that you can explain it to me. Simply not possible.
I get an error during installation
"SQL: unable to create tables, There is no active transaction"
When I try to install again, I get an error that the table already exists.
My MySQL version is 8.0.24, PHP 7.4.25
I use VPS so I can change versions as I want. And can you explain to me why this is happening?

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