Issues With Stripe Payment

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Good Day,
We have Stripe installed and activated in the POS module. It works in the Shop module but not in the POS module. When we type in the CC number in the payment section of the POS module is shows as paid but no money leaves the customer's account nor are we redirected to Stripe to collect the payment. How do we fix this?

Question Resolved For: Stock Manager Advance with Point of Sale Module 0 Votes 13 Answers 123 Views
Asked by Sales Department 1 month ago

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Answered by Mian Saleem 1 month ago

Hello,

POS module do not redirect but directly charge the card. Please check your stripe dashboard for the payment.

Thank you

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Answered by Sales Department 1 month ago

We checked the card and it was not charged.

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Answered by Mian Saleem 1 month ago

Hello,

Please check your stripe dashboard.

Thank you

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Answered by Sales Department 1 month ago

We did and there was nothing

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Answered by Sales Department 1 month ago

The payment from the Shop module are showing and processed. The payment from the POS module is not.

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Answered by Mian Saleem 1 month ago

Hello,

Please try to enable app logs by changing the log_threshold to 1 in the app/config/config.php file and then try the test payment again from pos. Lastly check the latest log file in the app/logs/ folder and let me know the error details.

Are you using testing in test mode or live?

Thank you

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Answered by Sales Department 1 month ago

We are using live mode because it works in the shop module but not in the POS module.

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Answered by Sales Department 1 month ago

We have no errors logged in that folder.

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Answered by Mian Saleem 1 month ago

That's strange, the screenshot show that the payment was successful but there is no record on the Stripe payments 😦 and no errors 😦 I will try checking the stripe payment this week. Thank you

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Answered by Sales Department 4 weeks ago

Thank you!

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